Improving Provider Efficiency in the EHR

2:20 PM–2:40 PM May 2, 2019 (US - Eastern)

Great Room 1


Provider burnout has become a driving factor in healthcare, and the EHR is identified as a major contributor. We set out to try to design and evaluate a model to decrease provider burnout by increasing provider efficiency with re-training of basic functions and optimizing efficient use of tools in the EHR.
We are providing one-on-one retraining for each provider in our organization. We are measuring perceived efficiency and overall satisfaction with the EHR via pre- and post-surveys as well as time in the EHR per patient.
Overall, the percentage of respondents who felt their efficiency in Epic was very good or excellent went from 33.6% to 72.6% and respondents reported a 54.7% relative improvement in their overall satisfaction.
In our interventions, we have shown that provider training on efficiency improvements can significantly improve both perceived efficiency in the EHR as well as overall satisfaction of the EHR.

Describe the new knowledge and additional skills the participant will gain after attending your presentation.: After this presentation, the attendee will be able to:
Describe the how the EHR contributes to provider burnout
Summarize the barriers to efficient provider EHR workflows
Design mixed methods qualitative measurement instruments to measure provider satisfaction


Eli Lourie (Presenter)
Children's Hospital of Philadelphia

Presentation Materials: