The Ohio State University Wexner Medical Center implemented an inpatient portal facility-wide starting in 2013, and has engaged in a robust implementation evaluation to determine barriers and facilitators to use of the new technology, what the characteristics of users are, and how the technology ultimately impacts patient satisfaction. To evaluate the implementation, we conducted qualitative interviews with patients, caregivers, and healthcare providers about their experience. To characterize users of the inpatient portal, we matched survey data about patient socio-demographic characteristics with audit log files. To assess the relationship between inpatient portal use and patient satisfaction, we examined the relationship between unit-level activation rates and Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) scores. Inpatient portals are a relatively new technology, and there is a need for research informing implementation of these tools on a large scale. Further, there is little evidence in the literature about best strategies to overcome the specific challenges of inpatient portal implementation, use, and impact. Our intent in this panel is to offer guidance based on our research and evaluation experience including the areas of implementation, reducing disparities in use, and improving the patient experience and organizational impact of the technology.

Describe the new knowledge and additional skills the participant will gain after attending your presentation.: 1. Understand and overcome barriers to implementation of an inpatient portal
2. Identify opportunities to overcome disparities in use of the inpatient portal
3. Recognize the potential for inpatient portals to improve patient satisfaction


Naleef Fareed (Presenter)
The Ohio State University

Daniel Walker (Presenter)
The Ohio State University

Ann McAlearney (Presenter)
The Ohio State University

Timothy Huerta (Presenter)
The Ohio State University

Presentation Materials: