Description
Blood product ordering in pediatrics is highly complex as providers must incorporate patient factors, workflow factors, and transfusion-related factors to make appropriate choices. We used user-centered design principles to standardize blood product ordering across a large pediatric healthcare system. Despite performing a heuristic review and re-design with stakeholders, scenario-based usability testing performed in the clinical setting demonstrated a high rate of severe ordering errors, leading to substantial changes in order set design. We describe a low-cost approach to incorporate scenario-based usabilty testing into design of high-risk clinical decision support.
Describe the new knowledge and additional skills the participant will gain after attending your presentation.: The participant will learn about the value of and low-cost methods to perform scenario-based usability testing when implementing or optimizing high risk clinical decision support. We anticipate that a wide variety of stakeholders will be interested in this session including CMIO/CHIOs, CNIOs, quality improvement leaders, and clinical and operational leaders focused on health information technology safety.
Authors:
Evan Orenstein (Presenter)
Emory University
Jennifer Jones, Children's Healthcare of Atlanta
Jessica Hike, Children's Healthcare of Atlanta
Herb Williams, Children's Healthcare of Atlanta
Cassandra Josephson, Emory University
Presentation Materials: