To enhance communications between primary care providers and specialists, Boston Children's Hospital has implemented an internal referral process to streamline the workflow while tracking the referral status. Specific referral orders have been built in the electronic medical record to flow downstream to a different scheduling system to provide a seamless intergration between care givers and systems.

Describe the new knowledge and additional skills the participant will gain after attending your presentation.: Participants will learn how to navigate the complexities of using two different systems to place referrals while enhancing communications with PCPs and specialists. In addition, participants will engage in the design, integration and implementation of an internal referral process. Participants will grasp the importance of tracking referrals and the the different notifications back to the PCP based on the referral type.


Irene Chen (Presenter)
Boston Children's Hospital

Presentation Materials: